Challenge: To help a major pharmaceutical company turn a group of hand-picked, high-powered professionals into a dynamic team.

Approach: Exetor consultants interviewed each individual carefully, asking questions such as, "What are your goals and aspirations?" "What are your fears?" "How do you like to be led?". They also interviewed the leaders who had pulled the group together, asking them questions such as, "What three things could this team do to exceed your expectations?" The Exetor Group then came up with a series of custom activities designed to encourage each person to reach his or her potential and to anticipate possible points of conflict.

Result: Exetor consultants helped the team master conflict resolution in a safe setting, which led to rapid learning and innovation. The key was to move through potential roadblocks quickly, keeping the team intact while also enabling team members to deal with tough problems early on.